FAQs
If you want to add additional items to an existing order, please contact our customer service as soon as possible on 1300 894 955 or [email protected]. An amended invoice for the extra items will be sent to you for payment. Your order will be updated once payment has been confirmed.
If you are still waiting for the delivery, please get in touch with our customer service on 1300 894 955 or [email protected]. We will escalate this to the appropriate department and aim to respond to you promptly to resolve the issue.
If the sizes of the items you received are incorrect, please refer to our returns policy using the link provided to initiate a return or exchange: https://return.auspost.com.au/DNC_DIRECT.
We do not charge a restocking fee for returned items. To be eligible for a return or exchange, items must be returned in their original packaging with tags attached, unworn and unwashed. Returns and exchanges are accepted within a 60-day period. If you need to return or exchange an item, please complete our online returns form to receive a postage label for shipping.
Orders
You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at [email protected] or 1300 894 955. Please include your order number and the reason for cancellation in your message.
Orders can only be canceled before they have been dispatched. If your order has already been shipped, please refer to our return policy for further instructions.
Once your order has been placed, you will receive a confirmation email with your order details. Your order will then be picked and packed in our warehouse and assigned a tracking number, we will then email this to you.
Click on the tracking number link or enter the tracking number into our tracking page.
Tracking information may not be immediately available after your order is placed. It can take up to 24 hours for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.
If you need to adjust the quantity of your order after placing it, please contact us immediately with your order details and the correct quantities you wish to have. Our customer service team will assist you with the necessary changes to your order. Email us on [email protected] or call on 1300 894 955.
If an item in your order is out of stock, we will inform you of the expected restock date. You can choose to wait for the item to be restocked and shipped to you at a later date, or you can request a change to a different size or product if available.
We do not offer wholesale pricing. If you are interested in reselling DNC Workwear products, please contact DNC Workwear directly to inquire about becoming a supplier.
If you need to update the delivery address after placing your order, please contact us as soon as possible with the new address details, email to [email protected] or call us on 1300 894 955. We will update your order accordingly to ensure your package is delivered to the correct location. Once a package has been dispatched we cannot change the delivery address and you will be responsible for the package.
To confirm details of a specific product, please reach out to our customer service team with your query. We will provide you with the information required to ensure you are ordering the correct product. Our contact details are 1300 894 955 or [email protected].
To request a quote for specific products, please provide the details of the items you wish to order, including the stock code, quantity, and desired sizes. Also, include your delivery address and company information. Our team will contact you with a customised quote. Alternatively email us on [email protected] or call on 1300 894 955.
Garment Decoration
We offer a full garment decoration service with Embroidery and Digital Printing done in house.
If you require the same logo as a previous order, you can indicate this during the ordering process. Additional costs for logo application depend on the item and quantity. Please email your logo through to [email protected] and we will be able to provide a detailed quote for you.
Yes, you can get a sample item embroidered before placing a bulk order. We will send you a design mockup and quote, including a setup fee for the first order. Once the order is processed, we will provide you with a photo of the embroidered sample for approval before proceeding with the rest of the order.
To receive an update on the status of your custom embroidery order, please contact our customer service team on [email protected] or 1300 894 955. We can provide information on the completion and shipping times, as well as tracking numbers once the order has been dispatched.
Returns & Exchanges
Returns must be initiated within 30 days of receiving your order. Items must be unused and in the original packaging. PLEASE MAKE SURE YOU PRINT OFF THE RETURNS FORM HERE and include in the returns package otherwise we won't know who it's come from! If you send your items back to us without the swing tags or original packaging then we will deduct 50% from the refund or exchange, no exceptions.
Return by mail
Visit our Exchange Portal HERE to initiate your exchange.
Refund process
Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, an exchange/refund will be processed. You may have to pay for your return.
Non-Returnable items
Items that are on Final Sale or have been decorated are not able to be returned or exchanged.
Alternatively feel free to email us your request on [email protected] or call us on 1300 894 955
To return items from your order, please use our returns portal, which can be accessed using the following link: https://return.auspost.com.au/DNC_DIRECT. Follow the steps provided in the portal to initiate your return.
If you receive the wrong item or color, please contact us immediately on [email protected] or call us on 1300 894 955 with the details of what you received versus what you ordered. We may ask for a photo of the incorrect item to proceed with correcting the order. Our customer service team will then guide you on the next steps for a replacement or return. And Sorry!
To exchange an item for a different size, visit the DNC DIRECT RETURNS PORTAL and follow the steps to initiate the exchange process using your order number and email address. Ensure the item is in its original condition with tags and packaging. Include the returns form in your package to help us process your request efficiently.
Alternatively email us on [email protected] or call us on 1300 894 955
To cancel an order and receive a refund, especially if payment was made through a service like Afterpay, please contact us as soon as possible with your order details. We will process the cancellation and issue a refund as requested. We cannot cancel an order once it has been dispatched from the warehouse.
Yes, we offer refunds and exchanges within 30 days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. Please note that final sale items and decorated items are not eligible.
For returns or exchanges, please visit our returns portal HERE or contact our customer support at [email protected]. Refunds will be processed to the original payment method within 5 business days of receiving the returned item.
Shipping & Delivery
Your order can be tracked once it has been shipped. You will receive a confirmation email with tracking information to monitor your delivery progress. The expected delivery time will be indicated in that communication.
We do not have physical stores, but we have a pickup location at Wetherill Park NSW 2164, where you can collect your ordered items. Please choose pickup in the shipping location at checkout. please note items need to be preordered at least 2 hours before pickup.
Shipping Cost (AUD):
$16.95 for domestic Customers (free over $500)
Shipping Time:
We work very closely with our warehouse to ensure a fast Processing & Shipping Time. As such, most parcels are dispatched within 48 hours however at busy times of the year the delivery times may take up to 7-10 days depending on location.. If you encounter any issues, please reach out to us via our Contact Form. If you want an item delivered to a PO Box then this will add 7-10 days onto the above.
Customs and Taxes:
Domestic customers: Prices include Taxes, no Customs apply.
Non-Australian customers:
The prices displayed on our site are in Australian Dollars (AU$). You may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
For additional questions about our shipping policy, please contact us at [email/phone #].
If your order was partially delivered or you are missing items, please contact our customer support on [email protected]. We will verify the status of your order and inform you of the anticipated shipment dates for the remaining items. Tracking information will be provided as soon as the products leave our warehouse.
Get support
- Contact usGet in touch if you have a more complex enquiry.
- Chat with us
- Call usCall us during business hours AEST 08:00-16.30 MON-FRI