dncdirect

Find answers to your questions in the DNC Direct Help Centre. Explore FAQs, product guides, and support resources to ensure you get the most out of your workwear purchase

Help Centre | DNC Direct - Workwear Support & FAQs

Orders

Garment Decoration

Returns & Exchanges

Shipping & Delivery

If you want to add additional items to an existing order, please contact our customer service as soon as possible on 1300 894 955 or hello@dncdirect.com.au. An amended invoice for the extra items will be sent to you for payment. Your order will be up

If you want to add additional items to an existing order, please contact our customer service as soon as possible on 1300 894 955 or hello@dncdirect.com.au. An amended invoice for the extra items will be sent to you for payment. Your order will be updated once payment has been confirmed.

How can I add additional items to an existing order?

If you are still waiting for the delivery, please get in touch with our customer service on 1300 894 955 or hello@dncdirect.com.au. We will escalate this to the appropriate department and aim to respond to you promptly to resolve the issue.

If you are still waiting for the delivery, please get in touch with our customer service on 1300 894 955 or hello@dncdirect.com.au. We will escalate this to the appropriate department and aim to respond to you promptly to resolve the issue.

What should I do if I'm still waiting for the delivery?

If the sizes of the items you received are incorrect, please refer to our returns policy using the link provided to initiate a return or exchange: https://return.auspost.com.au/DNC_DIRECT.

If the sizes of the items you received are incorrect, please refer to our returns policy using the link provided to initiate a return or exchange: <a href="https://return.auspost.com.au/DNC_DIRECT" id="isPasted">https://return.auspost.com.au/DNC_DIRECT</a>.

What should I do if the sizes of the items received are incorrect?

We do not charge a restocking fee for returned items. To be eligible for a return or exchange, items must be returned in their original packaging with tags attached, unworn and unwashed. Returns and exchanges are accepted within a 60-day period. If y

We do not charge a restocking fee for returned items. To be eligible for a return or exchange, items must be returned in their original packaging with tags attached, unworn and unwashed. Returns and exchanges are accepted within a 60-day period. If you need to return or exchange an item, please complete our online returns form to receive a postage label for shipping.